Goodlord Bills Included Archives - FAQ

Can I cancel my bills included package?

Ollie — Fri, 01 Dec 2017 12:32:15 +0000

First of all, our bills package has a 14 day cool-off period (from the day you order it) in which you can cancel for free and for a full refund of anything you’ve paid. Simply get in touch with us within that timeframe.

After that initial 14 days, your 12 month contract can still be cancelled but will incur a one-off cancellation fee of £30 plus £30 per remaining month in the contract. This is because often we will be in a contract on your behalf – for instance with Internet – which we may not be able to leave. For example, if you cancel in month 10, you’d pay £30 + 2 months at £30 each = £90 total for the account.

If you think you’ll need a shorter contract, please let us know as we may be able to agree to a shorter-length arrangement with you.

You can see full details of the fees and any other details in the Goodlord Bills Terms and Conditions.

If you are outside the 14 day cool-off period and are considering cancellation, please contact us as soon as possible via chat or email at support@heyacasa.com to discuss your options.

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We’re all moving out, what do we do next?

Ollie — Fri, 16 Mar 2018 17:44:17 +0000

With our Bills Included package, moving out is a breeze. All you need to do is make sure you’ve told us your move-out date. We’ll be in touch near the end of your tenancy to confirm this for you. You can set your tenancy end date in the acasa app, or simply get in touch with us.

Not got a bills included package?

If you aren’t paying your bills through acasa, I’m afraid we’re not able to help you close down your accounts. You’ll need to contact the suppliers directly.

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How to contact acasa

Ollie — Mon, 28 Jan 2019 18:19:09 +0000

acasa manages and shares all your home bills between housemates, and we’re always keen to help!

Support is open 10AM – 5PM Monday to Friday.

You can message us via the app. You’ll get a notification when we reply, and all chat history is available on the app. Simply tap ‘Contact Support’ on the Support page or under “Settings” in the app.

You can also email us at support@heyacasa.com

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Bills Included Terms & Conditions

Ollie — Thu, 01 Sep 2022 10:41:33 +0000

The Goodlord All Bills Included Terms & Conditions apply from the point of booking a Bills Included package (or joining a home on acasa in which a package has been set up).

If you placed your Bills Included order before 15 July 2024, you can find the T&Cs which apply to your order by logging into your services management page on the acasa website (or by requesting a copy from us through support@heyacasa.com).

Bills Included Terms & Conditions apply to all Bills Included orders placed on or after 15th July 2024.

Note: The Bills Included T&Cs apply in addition to the acasa terms and conditions and any supplier terms which you agree to when signing up for an acasa account (as a pre-requisite of setting up Bills Included).

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Completing An Order

elisha — Tue, 16 May 2023 10:54:16 +0000

Please ensure that you are using your browser to complete your order – not the app.

On your browser head to https://www.helloacasa.com/ and enter your post code to begin.

Tell us about your property by filling in the requested details.
Review the quote for your property. If you are happy to proceed, have a read through the “next steps” then hit “go to checkout”
Confirm your personal details and set up your direct debit details.
After confirming your direct debit details, return to the website and press “confirm”
You will then be able to invite your housemates (if any) and download the app.

From this point you will be able to see a summary of your bills package being set up as well as your upcoming payments.

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