elisha, Author at FAQ

How can I create a new house share?

elisha — Thu, 18 May 2023 15:09:38 +0000

You can do this via the app:

In the app, Click the “settings” icon in the top right-hand corner.
Then hit set-up another house. (You may also want to archive this house if you’d like by selecting “archive house”.)

You can also do this via the website:

In your browser, head to https://app.heyacasa.com/login.

Once you’re signed in, select your address which will be the first option on the panel on the left-hand side.
Then select “new house”

The post How can I create a new house share? appeared first on FAQ.

How do I permanently delete my acasa account?

elisha — Thu, 18 May 2023 15:07:27 +0000

To delete your own account, login to the acasa website then go to settings – there’s a Remove my account button at the bottom of the page.

The post How do I permanently delete my acasa account? appeared first on FAQ.

Gas Cut

elisha — Thu, 18 May 2023 15:02:48 +0000

Goodlord All Bills Included customers:

Please notify us in the chat function that you have followed this procedure as we must take steps to avoid a repeat.

Here’s how to restore your gas supply:

Press the A button twice to access the Prepayment Home screen
On the Prepayment Home screen, you can accept emergency credit when you see EmCr flashing
Press the A button again and you will be prompted to activate EmCr
Press B button for Yes
The screen will show EmCr Accepted

The post Gas Cut appeared first on FAQ.

Electricity Cut

elisha — Thu, 18 May 2023 15:02:15 +0000

Goodlord All Bills Included customers:

Please notify us in the chat function that you have followed this procedure as we must take steps to avoid a repeat.

If your meter has three barcodes on it then here’s how to restore your electricity supply:

The Home screen shows emergency credit is available. It will say EmCr Available
Press button A until you get to the emergency credit screen
It will now say Accept Emcr? Press button B for Yes
Press button B to confirm
You will see your EmCr (emergency credit) has been accepted

The post Electricity Cut appeared first on FAQ.

After-Hours Utilities Contacts

elisha — Thu, 18 May 2023 15:00:50 +0000

Gas Emergency – call 0800 111 999 if you smell gas or know of a gas leak.

Important: If you have Goodlord All Bills Included, the account is in the name of Goodlord.

Water: find your supplier at Water UK

Electricity: call 0800 6783 105 or 105

Gas:

find your supplier at findmysupplier.energy.
Call your supplier from the list below

Boost : 0330 102 7517. 9-5 everyday

British Gas Prepaid : 0330 100 0303. 24/7

British Gas Standard number : 0330 100 0056. Mon-Fri : 9-5

Bulb : 0300 30 30 635. Mon-Fri 9-6

EDF General enquiries : 0333 200 5100. Mon-Fri : 8-6, Sat : 8-2

EON Next Prepaid : 0808 501 5200. Mon-Thur : 9-5, Fri : 9-4

EON Next General enquiries : 0808 501 5088. Mon-Thur 9-5, Fri 9-4

Octopus General enquiries : 0808 164 1088. Mon-Fri : 9-5

Outfox The Market : 0800 103 2702. Mon-Fri : 8.30-5, Sat : 9-2

OVO General enquiries : 0330 175 9669. Mon-Fri : 9-4, Sat : 8-2

Scottish Power : 0345 058 0002. Mon-Fri : 9-5

SSE : Prepaid : 0345 026 0677. Mon-Fri : 8-8, Sat : 8-6, Sun : 9-5

SSE General enquiries : 0345 070 7372. Mon-Fri : 9-5

Utilita : Prepaid, off supply : 0345 2068 999. 8am-10pm Everyday

Utilita General enquiries : 0330 3337 442. Mon-Fri, 8-8 : Sat 8-5

Utilita Top-up over the phone : 0345 2068 333. 24/7

The post After-Hours Utilities Contacts appeared first on FAQ.

What does “Bills being set up” mean?

elisha — Thu, 18 May 2023 14:57:40 +0000

Once your order is complete, Water and Energy are supplied through Goodlord from the start of the tenancy (backdated if you’ve ordered within 60 days of the start of the tenancy).

It can take several weeks for suppliers to update their systems, during this time you will see the “bills are being set up” message in the app. Please note – this bears no effect on the services in your Goodlord Bills Included package and is simply a timeline of what is happening on the back end.

Once the suppliers have updated their systems, the progress in the app will be updated.

The post What does “Bills being set up” mean? appeared first on FAQ.

Setting up the BT 4G router

elisha — Thu, 18 May 2023 14:50:18 +0000

If you have ordered the Goodlord Bills Included package and we have set up your broadband with BT, in most cases you will be able to get connected to the internet straight away after receiving your router.

As soon as you receive your BT 4G Hybrid Connect router you will be able to get connected to the internet by following the instructions. Just plug in our 4G broadband hub, connect and start using broadband services immediately.

You will then be given a date for an engineer visit (if required) to allow you to connect to the fibre optic.

If you have any trouble with setting up your Hybrid Connect router please call BT on 0800 500 247.

You may require the below details:

Company name: UtilityMix No1 UK Ltd

If you are unsure of your BT reference number and account number please contact us via chat or email.

The post Setting up the BT 4G router appeared first on FAQ.

Broadband Service Issue

elisha — Thu, 18 May 2023 14:44:17 +0000

If your supplier is BT

Call 0800 121 7667 or the BT Fault line 0800 500 247, quoting your BT reference number.

If you are unsure of your BT reference number and account number please contact us via chat or email.

If your supplier is Virgin Media

Call 0800 052 5761, and provide the following when asked:

Account name – Utility Mix No1 UK Ltd

Postcode – your postcode

MAC Address – the MAC number on the back of your modem

The post Broadband Service Issue appeared first on FAQ.

Letters or bills from the suppliers

elisha — Tue, 16 May 2023 10:58:53 +0000

Water and Energy are supplied through Goodlord from the start of the tenancy (backdated if you’ve ordered within 60 days of the start of the tenancy).

It can take several weeks for the suppliers to update their systems, so you may still be contacted by them during this time.

Please ignore any letters, emails or bills that you may receive whilst the suppliers are updating their systems. You may inform them you are supplied through UtilityMix/Goodlord.

If an account was opened directly with any suppliers of these services (perhaps by you, a housemate, your landlord), please contact the suppliers to close those accounts in your name.

The post Letters or bills from the suppliers appeared first on FAQ.

How can I change/update my direct debit details?

elisha — Tue, 16 May 2023 10:56:16 +0000

Please note: you will only be able to update your payment details if you currently have an active order for the Goodlord Bills Included package.

Please head to https://www.helloacasa.com/ and select the “sign in” icon to the top right of the page.

Once you’re signed in you will be redirected to the dashboard page. You will then see a selection of options to the left hand side of the screen. Please select the “payment settings” option. This is where you will be able to update your details.

Once you have added a new bank account, you must select “change direct debit to default bank account”. Once selected, you will be re-directed to a MangoPay screen where you will need to confirm your details and authorise the direct debit.

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