Internet Included Archives - FAQ

What internet / broadband speed will I get?

Ollie — Thu, 01 Sep 2022 16:12:33 +0000

As part of our Bills Included package, we’ll include broadband, unless you ask us to remove it.

When setting up your Internet, we simply choose the fastest option that is available at the property. We’d get you the fastest available BT connection which typically goes up to Fibre 76Mb – plenty fast enough for streaming Netflix, gaming etc. on multiple devices at the same time. If BT is not available at your property, we’ll get you a Virgin Media broadband package. Of course, the actual speed would depend on factors like how far your property is from the exchange etc but that applies to whichever supplier or internet option you choose. This is all unlimited usage as well – there are no caps or limits on it.

If we can help with any more internet-related questions or anything else about our bills included package or acasa in general, please get in touch as normal!

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Broadband Service Issue

elisha — Thu, 18 May 2023 14:44:17 +0000

If your supplier is BT

Call 0800 121 7667 or the BT Fault line 0800 500 247, quoting your BT reference number.

If you are unsure of your BT reference number and account number please contact us via chat or email.

If your supplier is Virgin Media

Call 0800 052 5761, and provide the following when asked:

Account name – Utility Mix No1 UK Ltd

Postcode – your postcode

MAC Address – the MAC number on the back of your modem

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Setting up the BT 4G router

elisha — Thu, 18 May 2023 14:50:18 +0000

If you have ordered the Goodlord Bills Included package and we have set up your broadband with BT, in most cases you will be able to get connected to the internet straight away after receiving your router.

As soon as you receive your BT 4G Hybrid Connect router you will be able to get connected to the internet by following the instructions. Just plug in our 4G broadband hub, connect and start using broadband services immediately.

You will then be given a date for an engineer visit (if required) to allow you to connect to the fibre optic.

If you have any trouble with setting up your Hybrid Connect router please call BT on 0800 500 247.

You may require the below details:

Company name: UtilityMix No1 UK Ltd

If you are unsure of your BT reference number and account number please contact us via chat or email.

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