Important: If you’ve set up your services directly with suppliers (including through click-out links in the acasa app) and shared your payment details with them, then you’ll pay those suppliers directly (and can track them in acasa with these steps). This article only applies when you book and pay for a “Bills Included” option directly within the acasa app or website.

Bills Included Payments

With our Bills Included packages (in which you pay your bills through acasa), the acasa app will automatically collect payment from you (and other housemates) each month. You are able to proactively pay any part of the bill (eg. your own share, or extra to cover someone else) if you wish.

That tenant can add a recurring payment into acasa to reflect the charges they incur. Other housemates will then be able to see how much they owe.

If different tenants take responsibility for different bills each, the balances will cancel out to show what each tenant owes the others.

The post Do we pay automatically, or do we have to make payments ourselves? appeared first on FAQ.

We’ll try to collect after 2 days, and again a few days later. If our repeated attempts fail, we may collect the remaining money from anyone in the house who has an active payment method. If this happens, we’ll keep track of it in the acasa app so you can easily see whether somebody overpaid or underpaid relative to their share of a bill and see that reflected on your overall house balances.

We provide plenty of notice and inform all tenants, both via email and in the app, before taking any payments to cover outstanding balances. This “joint and several liability” billing is part of our Bills Included T&Cs.

The post What if someone in the house doesn’t pay? appeared first on FAQ.

For example, if you move in on the 15th of January, your first bill will be due on the 15th January (covering you from 15th Jan to 14th Feb) then on 15th Feb your next monthly payment will be collected.

Your acasa app will help you visualise and keep up to date on when each bill payment is due and how much you need to pay.

When using Direct Debit, your payment can take up to 5 days to actually leave your bank account. It will show in the app as “pending” until it’s been settled into our account.

The post Will I pay monthly? What is my payment schedule? appeared first on FAQ.

Please note: you will only be able to update your payment details if you currently have an active order for the Goodlord Bills Included package.

The post How can I change/update my direct debit details? appeared first on FAQ.