Please be aware that with Bills Included packages, the amount you pay does not change month-to-month based on your usage; providing readings helps us open your account with the right reading and going forwards allows us to track usage against the fair usage limits.

It’s really helpful if you can provide at least a meter reading around the date you move in and/or the date you start your services with acasa.

Finding the meter in your home

There’s no one place to find the meter, but here are some common places to look!

• Near the door, in a small boxed in area or cupboard.
• Under the stairs or in the basement
• In a communal cupboard or area (in a block of flats).
• In the basement
• Outside your home, near the street (gas and water only; electricity will be in a dry place!)
• No gas meter? Do you have a (gas) boiler for hot water, or use gas for cooking? If not, you probably don’t have a gas supply at all.
• No water meter? No problem – many homes don’t have one, and instead are charged a fixed rate regardless of how much water is used.

If you can’t find your meter after looking around, you could ask your landlord or even a neighbour who might help.

Reading your utility meter

Our friends at Octopus Energy have a great article about how to read the numbers off your meter. The key thing is to ignore any red numbers or decimal points in the reading you give us.

Submitting the meter reading to us

There are a few ways to submit meter readings;

• Through the acasa app (for iOS or Android); go to “Manage Services” and you’ll see your utility meters.
• Through our website – click ‘acasa Services’ then ‘Meter Readings’.
• Directly to the supplier. You can send meter readings directly to your supplier.

If you have any problems or questions finding your meters or sharing your readings, you can always get in touch via in-app chat or using the links at the bottom of this page!

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From when you move in and until the switchover date you will be supplied by your existing supplier, that means when you move in you will have gas and electricity.

The post Will I have electricity even though I move in before the services go live appeared first on FAQ.

Step 1

Use this search tool to find your energy “network operator”.

The “operator” is NOT the same as your “supplier” (who you pay for the energy), but you can only find out your supplier via your operator!

You will need to enter your postcode in two parts (so “AA12BB” becomes “AA1” and “2BB” in the two boxes. You will see one operator for electricity and one for gas.

Step 2

If your supplier is in the list below, click the link to retrieve your details. If not, go to Step 3.

• UK Power Networks – use their supplier search tool which will email your supplier name to you.
• Western Power Distribution – contact them
• Electricity North West – use their supplier search tool

Step 3

If your operator isn’t listed above, go to the website of the network operator (electricity, and gas if needed).

Search the operator’s website or FAQs for how to find your supplier.

This link may look like “Who’s my electricity supplier” or “What’s my MPAN?”

If you can’t find any details about that, you should contact the operator to ask for your existing supplier.

Other Options

For gas specifically, you can find your existing gas supplier by visiting findmysupplier.energy but this doesn’t work for all postcodes such as for properties without gas. There is also a phone number you can ring to find out your supplier, but it is a PREMIUM RATE number so you will be charged additionally if you phone this: 0870 608 1524.

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