You should not setup services with another supplier, and should only pay Goodlord for services included in your package.

Water and Energy are supplied through Goodlord from the start of the tenancy (backdated if you’ve ordered within 60 days of the start of the tenancy).

It can take several weeks for suppliers to update their systems, so you may still be contacted by them during this time – you can ignore these, or inform them you are supplied through UtilityMix/Goodlord.

If an account was opened directly with any suppliers of these services (perhaps by you, a housemate, your landlord), please contact the suppliers to close those accounts in your name.

Once the order is processed by us, the Broadband provider will contact you directly within 3-4 working days to arrange router delivery and any required engineer visits. In most cases you will be able to get online once you receive the router; in some cases it can take up to 2-3 weeks for the Broadband line to be activated depending on supplier and circumstances.