You can do this via the app: In the app, Click the “settings” icon in the top right-hand corner. Then hit set-up another house. (You may also want to archive this house if you’d like by selecting “archive house”.) You can also do this via the website: In your browser, […]
How do I permanently delete my acasa account?
To delete your own account, login to the acasa website then go to settings – there’s a Remove my account button at the bottom of the page.
Gas Cut
Goodlord All Bills Included customers: Please notify us in the chat function that you have followed this procedure as we must take steps to avoid a repeat. Here’s how to restore your gas supply: Press the A button twice to access the Prepayment Home screen On the Prepayment Home […]
Electricity Cut
Goodlord All Bills Included customers: Please notify us in the chat function that you have followed this procedure as we must take steps to avoid a repeat. If your meter has three barcodes on it then here’s how to restore your electricity supply: The Home screen shows emergency credit […]
After-Hours Utilities Contacts
Gas Emergency – call 0800 111 999 if you smell gas or know of a gas leak. Important: If you have Goodlord All Bills Included, the account is in the name of Goodlord. Water: find your supplier at Water UK Electricity: call 0800 6783 105 or 105 Gas: find […]
What does “Bills being set up” mean?
Once your order is complete, Water and Energy are supplied through Goodlord from the start of the tenancy (backdated if you’ve ordered within 60 days of the start of the tenancy). It can take several weeks for suppliers to update their systems, during this time you will see the “bills […]
Setting up the BT 4G router
If you have ordered the Goodlord Bills Included package and we have set up your broadband with BT, in most cases you will be able to get connected to the internet straight away after receiving your router. As soon as you receive your BT 4G Hybrid Connect router you will […]
Broadband Service Issue
If your supplier is BT Call 0800 121 7667 or the BT Fault line 0800 500 247, quoting your BT reference number. If you are unsure of your BT reference number and account number please contact us via chat or email. If your supplier is Virgin Media Call 0800 […]
Letters or bills from the suppliers
Water and Energy are supplied through Goodlord from the start of the tenancy (backdated if you’ve ordered within 60 days of the start of the tenancy). It can take several weeks for the suppliers to update their systems, so you may still be contacted by them during this time. Please […]
How can I change/update my direct debit details?
Please note: you will only be able to update your payment details if you currently have an active order for the Goodlord Bills Included package. Please head to https://www.helloacasa.com/ and select the “sign in” icon to the top right of the page. Once you’re signed in you will be redirected […]