Goodlord All Bills Included customers:
Please notify us in the chat function that you have followed this procedure as we must take steps to avoid a repeat.
Here’s how to restore your gas supply:
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Press the A button twice to access the Prepayment Home screen
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On the Prepayment Home screen, you can accept emergency credit when you see EmCr flashing
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Press the A button again and you will be prompted to activate EmCr
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Press B button for Yes
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The screen will show EmCr Accepted